LOST ATHLETES is working on a zero waste platform and as such does not offer refunds for change of mind. Refunds will only be issued for items that have been assessed by our team and deemed faulty or where required by law.
We encourage you to check our sizing chart and descriptions of fabric before making your decision to purchase.
Should you wish to exchange an item please follow these steps:
- Contact us via email LOSTATHLETES@GMAIL.COM within 14 days of the date of purchase.
- Return your item/s to: LOST ATHLETES PO BOX 3407, TAMARAMA, NSW, 2026.
- the item must be returned within 14 days of purchase together with original proof of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the required timeframe
- items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.
Exchanges are subject to stock being on hand and available to ship. In the event of an item being out of stock at time of exchange a refund would be issued.
Please ensure your item/s are securely packaged as LA does not accept responsibility for items damaged or lost in transit. We recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your exchange.
Upon receipt of the items, they will be checked to make sure they meet the conditions above and once cleared, we will contact you to organise a postage invoice for the new item.